Customization: | Available |
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After-sales Service: | 1year |
Warranty: | 1year |
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We provide 24-hour remote online assistance to ensure that our customers are never left without support.
Our extraordinary service team is dedicated to offering unparalleled support. We are committed to delivering localized overseas services, incorporating advanced digital solutions and
innovative training methods. Our 24-hour remote online assistance, combined with efficient on-site service, ensures that our customers receive seamless and continuous support.
Q1: Are you the original manufacturer?
A: Yes, we at Changlin are an official and leading manufacturer in construction machinery. We have established joint ventures with Korean and
Japanese companies since the 1990s.
Q2: What types of payment terms can be accepted?
A: We accept a range of payment methods including L/C, T/T, D/A, D/P, and Western Union.
Q3: Which Incoterms 2021 can we work with?
A: We commonly work with FOB, CFR, and CIF trade terms.
Q4: What is the expected delivery time?
A: Delivery time ranges from 7 to 30 days after receiving the deposit.
Q5: What is the warranty period?
A: The warranty period is 12 months after shipment or 2000 working hours, whichever comes first.
Q6: What certificates do your machines hold?
A: Our certifications include CE, ISO, Gost, EPA (USA), and CCC.
Q7: Do you offer OEM or ODM services?
A: Yes, we provide OEM or ODM manufacturing services and accept product customization, including special working devices, colors, and branding.
requirements.
Q8: Can you provide online technical services?
A: Yes, our digital service team is equipped to offer online technical support through video tutorials and remote real-time video link.