Customization: | Available |
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After-sales Service: | 1year |
Warranty: | 1year |
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Round-the-Clock Remote Online Support.
We boast an exemplary service team, committed to delivering localized overseas support. Our comprehensive service encompasses digital solutions &
state-of-the-art training methods, 24-hour remote online assistance, and on-site service to ensure seamless customer satisfaction.
Q1. Are you the original manufacturer?
A: Yes, we at Changlin are a leading and officially recognized manufacturer in the construction machinery industry. We have established joint ventures with renowned Korean and
Japanese companies since the 1990s.
Q2: What types of payment terms do you accept?
A: We accept various payment methods, including L/C, T/T, D/A, D/P, and Western Union.
Q3. Which Incoterms 2021 can we work with?
A: The usual trade terms we operate under are FOB, CFR, and CIF.
Q4: What is the typical delivery time?
A: Delivery is typically within 7-30 days after receiving the deposit.
Q5: How long is the warranty period?
A: Our products come with a warranty period of 12 months after shipment or 2000 working hours, whichever occurs first.
Q6: What certification does your machinery have?
A: Our machinery is certified with CE, ISO, Gost, EPA (USA), and CCC.
Q7: Do you offer OEM or ODM services?
A: Yes, we offer OEM and ODM manufacturing services. We accept product customization for special working devices, colors, and branding requirements.
requirements.
Q8: Can you provide online technical services?
A: Yes, our digital service team can provide online technical services, including video tutorials and real-time remote video support.