Customization: | Available |
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After-sales Service: | 1year |
Warranty: | 1year |
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We proudly offer 24-hour remote online support to ensure your peace of mind.
Our company boasts an extraordinary service team committed to providing unparalleled support. We are pioneering localized overseas service, featuring advanced digital solutions and more.
Our comprehensive service package includes innovative training methods, 24-hour remote online support, and on-site assistance, ensuring seamless support for our valued customers.
Q1: Are you the original manufacturer?
A: Yes, we at Changlin are a premier, officially recognized manufacturer in construction machinery. We have established joint ventures with both Korean and
Japanese companies since the 1990s.
Q2: What types of payment terms do you accept?
A: We accept a variety of payment terms, including L/C, T/T, D/A, D/P, and Western Union.
Q3: Which Incoterms 2021 do we work with?
A: The usual trade terms we operate under are FOB, CFR, and CIF.
Q4: What is the estimated delivery time?
A: The delivery time ranges from 7 to 30 days after receiving the deposit.
Q5: What is the warranty period?
A: The warranty period is 12 months after shipment or 2000 working hours, whichever comes first.
Q6: What certifications does your machinery have?
A: Our machinery comes with certifications such as CE, ISO, Gost, EPA (USA), and CCC.
Q7: Do you offer OEM or ODM services?
A: Yes, we provide OEM or ODM manufacturing services and accept product customization according to special working device, color, and brand
requirements.
Q8: Can you provide online technical support?
A: Yes, our digital service team is equipped to offer online technical support via video shooting and remote real-time video links.