Customization: | Available |
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After-sales Service: | 1year |
Warranty: | 1year |
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Round-the-Clock, 24-Hour Remote Online Support.
Our company boasts an extraordinary service team. We are pioneering localized overseas service, encompassing advanced digitalized solutions and more.
Comprehensive training methods, 24-hour remote online support, on-site assistance, and seamless customer service for an unparalleled experience.
Q1: Are you the original manufacturer?
A: Yes, we at Changlin are a leading and official manufacturer in the construction machinery industry. We have established joint ventures with renowned Korean and
Japanese companies since the 1990s.
Q2: What types of payment terms can be accepted?
A: We accept multiple payment terms including L/C, T/T, D/A, D/P, and Western Union.
Q3: Which Incoterms 2021 can we work with?
A: Our usual trade terms are FOB, CFR, and CIF.
Q4: What is the delivery time frame?
A: The delivery time ranges from 7 to 30 days after receiving the deposit.
Q5: What is the warranty period?
A: Our warranty period is 12 months after shipment or 2000 working hours, whichever comes first.
Q6: What certificates do you have for your machinery?
A: We hold various certificates including CE, ISO, Gost, EPA (USA), and CCC.
Q7: Do you provide OEM or ODM services?
A: Yes, we offer OEM and ODM manufacturing services. We also accept product customization based on special working device requirements, color, and brand preferences.
requirements.
Q8: Can you provide online technical services?
A: Yes, our dedicated digital service team is equipped to provide online technical support through video demonstrations and real-time video links.