Customization: | Available |
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After-sales Service: | 1year |
Warranty: | 1year |
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Unmatched 24-Hour Remote Online Assistance.
Our exceptional service team is at your disposal. We are committed to providing localized overseas support, incorporating cutting-edge digital services.
Our offerings include state-of-the-art training methods, round-the-clock remote online support, and seamless on-site services to ensure utmost customer satisfaction.
Q1: Are you the original manufacturer?
A: Yes, at Changlin, we are a renowned leader in the construction machinery industry. We established joint ventures with Korean and
Japanese companies in the 1990s, ensuring top-notch quality and innovation.
Q2: What types of payment terms can be accepted?
A: We accept a variety of payment methods including L/C, T/T, D/A, D/P, and Western Union.
Q3: Which Incoterms 2021 can we work with?
A: We commonly use FOB, CFR, and CIF trade terms to facilitate smooth transactions.
Q4: What is the usual delivery time?
A: Delivery is typically within 7-30 days after receiving the deposit, ensuring prompt service.
Q5: What is the warranty period?
A: We offer a comprehensive warranty of 12 months after shipment or 2000 working hours, whichever comes first.
Q6: What certificates do your machines have?
A: Our machines are certified with CE, ISO, Gost, EPA (USA), and CCC, attesting to their quality and compliance.
Q7: Do you accept OEM or ODM services?
A: Absolutely! We offer OEM and ODM manufacturing services, and can customize products based on specific working devices, color, and brand
requirements to meet your unique needs.
Q8: Can you provide online technical support?
A: Yes, our digital service team is equipped to offer online technical support through video tutorials and real-time video links,