Customization: | Available |
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After-sales Service: | 1year |
Warranty: | 1year |
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Round-the-Clock, 24-Hour Remote Online Service.
We boast an exceptional service team, bringing our vision of localized overseas service to life. Our offerings include comprehensive digitalized service and
innovative training methods. With 24-hour remote online support and on-site assistance, we seamlessly cater to our customers' needs.
Q1: Are you the original manufacturer?
A: Absolutely! We, Changlin, are a premier and official manufacturer in the construction machinery sector. We have established joint ventures with renowned Korean and
Japanese companies since the 1990s.
Q2: What types of payment terms are accepted?
A: We accept a variety of payment methods including L/C, T/T, D/A, D/P, and Western Union.
Q3: Which Incoterms 2021 do we operate under?
A: Our usual trade terms include FOB, CFR, and CIF.
Q4: What is the delivery time frame?
A: Delivery times range from 7 to 30 days after receipt of the deposit.
Q5: What is the warranty period?
A: Our warranty extends to 12 months after shipment or 2000 working hours, whichever comes first.
Q6: What certifications does your machinery possess?
A: Our machinery comes with CE, ISO, Gost, EPA(USA), and CCC certifications.
Q7: Do you offer OEM or ODM services?
A: Yes, we provide both OEM and ODM manufacturing services. We also accept product customization requests, including special working devices, color schemes, and brand requirements.
Q8: Can you offer online technical support?
A: Certainly! Our digital service team is equipped to provide online technical support through video tutorials and real-time video links.