Customization: | Available |
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After-sales Service: | 1year |
Warranty: | 1year |
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24-hour Remote On-line Assistance
Our exceptional service team delivers unmatched support. We are pioneering localized overseas services, encompassing digitized solutions and
innovative training methods. Our offerings include 24-hour remote on-line assistance and on-site service to seamlessly cater to our customers' needs.
Q1. Are you the original manufacturer?
A: Yes, we, Changlin, are a premier and authoritative leader in the construction machinery industry. Established through joint ventures with reputable Korean and
Japanese companies in the 1990s, our legacy of excellence extends over decades.
Q2: What types of payment terms are accepted?
A: We accept a wide range of payment methods including L/C, T/T, D/A, D/P, and Western Union.
Q3. Which Incoterms 2021 can we work with?
A: We commonly operate with FOB, CFR, and CIF trade terms.
Q4: What is the usual delivery time?
A: Delivery typically ranges from 7 to 30 days after the deposit is received.
Q5: How long is the warranty period?
A: Our warranty period is 12 months post-shipment or 2000 working hours, whichever comes first.
Q6: What certifications does your machinery hold?
A: Our machinery is certified with CE, ISO, Gost, EPA (USA), and CCC.
Q7: Do you offer OEM or ODM services?
A: Indeed, we offer OEM and ODM manufacturing services. We can customize the product's working device, color, and brand to meet your specific requirements.
Q8: Can you provide online technical support?
A: Yes, our dedicated digital service team can deliver online technical support through video tutorials and real-time remote video links.