Customization: | Available |
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After-sales Service: | 1year |
Warranty: | 1year |
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24-Hour Remote Online Assistance
We boast an extraordinary service team dedicated to offering localized overseas support. Our services span digital solutions &
innovative training methods, 24-hour remote online assistance, and seamless on-site service to cater to all our customers' needs.
Q1: Are you the original manufacturer?
A: Yes, at Changlin, we pride ourselves as a premier and official leader in the construction machinery industry. We established joint ventures with respected Korean and Japanese companies back in the 1990s.
japanese company in 1990s.
Q2: What types of payment terms are accepted?
A: We accept a variety of payment methods, including L/C, T/T, D/A, D/P, and Western Union.
Q3: Which Incoterms 2021 do we work with?
A: Our usual trade terms include FOB, CFR, and CIF.
Q4: What is the typical delivery time?
A: Delivery time ranges from 7 to 30 days after receiving the deposit.
Q5: What is the warranty period?
A: The warranty period is 12 months after shipment or 2000 working hours, whichever comes first.
Q6: What certificates does your machinery have?
A: Our machinery is certified with CE, ISO, Gost, EPA (USA), and CCC certifications.
Q7: Do you offer OEM or ODM services?
A: Yes, we provide OEM and ODM manufacturing services, and can customize products to meet specific requirements for working devices, color, and branding.
requirement.
Q8: Can you provide online technical services?
A: Absolutely, our digital service team is equipped to offer online technical support through video tutorials and remote real-time video links.