Customization: | Available |
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After-sales Service: | 1year |
Warranty: | 1year |
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Round-the-clock, 24-hour remote online support.
We boast an exceptional service team, delivering localized overseas assistance that includes state-of-the-art digital services &
innovative training methods, 24-hour remote online support, and comprehensive on-site service to ensure seamless customer care.
Q1: Are you the original manufacturer?
A: Yes, we at Changlin are a premier leading manufacturer in the construction machinery industry. We have established joint ventures with prominent Korean and
Japanese companies since the 1990s, ensuring quality and innovation.
Q2: What types of payment terms do you accept?
A: We accept a variety of payment terms including L/C, T/T, D/A, D/P, and Western Union.
Q3: Which Incoterms 2021 are applicable for our transactions?
A: We commonly use FOB, CFR, and CIF as our trade terms.
Q4: What is the estimated delivery time?
A: Delivery time ranges from 7 to 30 days after receiving the deposit.
Q5: What is the duration of the warranty?
A: Our warranty covers 12 months after shipment or up to 2000 working hours, whichever comes first.
Q6: What certifications does your machinery have?
A: Our machinery is certified with CE, ISO, Gost, EPA (USA), and CCC.
Q7: Do you offer OEM or ODM services?
A: Yes, we provide both OEM and ODM manufacturing services, including product customization for specialized working devices, color schemes, and branding requirements.
Q8: Can you offer online technical support?
A: Absolutely, our digital service team can provide online technical support through video tutorials, remote real-time video links, and other digital means.