Customization: | Available |
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After-sales Service: | 1year |
Warranty: | 1year |
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Round-the-Clock 24-Hour Remote Online Support.
We proudly boast an extraordinary service team committed to excellence. Our localized overseas service is comprehensive, encompassing digitalized support and more.
Our holistic approach includes advanced training methods, continuous 24-hour remote online assistance, and reliable on-site service to ensure seamless customer satisfaction.
Q1: Are you the original manufacturer?
A: Yes, Changlin is a renowned and leading manufacturer in the construction machinery industry. We established joint ventures with Korean and
Japanese companies in the 1990s.
Q2: What types of payment terms can be accepted?
A: We can accept various payment methods including L/C, T/T, D/A, D/P, and Western Union.
Q3: Which Incoterms 2021 do we work with?
A: We typically work with FOB, CFR, and CIF trade terms.
Q4: What is the delivery time?
A: The delivery time is usually between 7-30 days after receiving the deposit.
Q5: What is the warranty period?
A: The warranty period is 12 months after shipment or 2000 working hours, whichever comes first.
Q6: What certificates do your machinery products have?
A: Our machinery is certified with CE, ISO, Gost, EPA (USA), and CCC certificates.
Q7: Do you offer OEM or ODM services?
A: Yes, we provide OEM and ODM manufacturing services. We accept product customization for special working devices, color, and branding
requirements.
Q8: Can you provide online technical services?
A: Yes, our digital service team can provide online technical support through video shooting and remote real-time video links.